Promotions & Loyalty Program Analyst

Responsible for the implementation of personalized, actionable, merchandising promotions including the Class-1 Recall.

Work collaboratively with Merchandising, 84.51, Inmar, and Kroger Technology.

Design and implement promotions that enhance the customer shopping experience and comply with coupon laws in each market, as well as Kroger billing and accounting policies.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum


* Demonstrated experience working with loyalty or pricing systems/data to achieve desired outcomes


* Excellent customer service and communication skills


* Strong computer skills with proficiency in Word, Access, Excel and Outlook


* Ability to learn and use necessary software to support execution of all assigned tasks.


* Ability to thrive in a fast-paced, dynamic, environment to support internal and external customers


* Motivated and eager to learn, with capacity for abstract or conceptual thinking


* Ability to work independently and with little oversight to steer projects and other work to completion


* Must demonstrate strong leadership skills and ability to work cross-functionally with internal and external customers, and with various levels of management

Desired


* Bachelor's Degree


* Any familiarity and working knowledge of operational capabilities of Merchandising technical systems, RASC billing procedures in store Point of Sale (POS) (ace) systems and Fuel Systems


* Any experience with design, setup, testing, and support of merchandising programs


* Any experience with creation and maintenance of reporting using SQL, Business Objects and/or other big data tools


* Any familiarity interpreting and reporting on customer, POS, or item data


* Any experience partnering with internal and external customers in design and implementation of merchandising promotions


* QA Analyst background, including familiarity with design and implementation of testing plans


* Ability to analyze complex situations and make independent decisions



* Manage technical design, set up, distribution, execution, and required follow-up for Catalina, Division Direct Mail, Digital, eCommerce, and 84.51 promotional programs


* Work with Merchandising, Operations, and technical support teams to implement all relevant best practices


* Manage cross-functional work processes to achieve flawless execution and enhance the customer shopping experience


* Document and communicate program deliverables and timelines; provide regular status updates to stakeholders


* Maintain weekly work plans and coordinate work schedules to ensure promotions and other deliverables are set up, tested, and active by date and time deadlines


* Use big data tools to detect, identify, and correct any promotion design or execution issues prior to significant customer or business impact


* Rapidly respond to Infra/bi-way tickets i...