Director, Customs Clearance Programs

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The Director, Customs Programs leads the response to current and emerging U.S.

Tariff and Customs complexities by providing strategic expertise and driving automation to enhance operational efficiency and compliance.

Provides strategic leadership and it is accountable of setting direction for the deployment, optimization, and governance of the Digitalization transformation Program of the USA Customs clearance processes including existing EGAP and local tools as well as digitalization initiatives including RPA, machine learning and AI for customs processes.

With national accountability, this role serves as a senior integrator between U.S.

Customs operations, BIT, Compliance, Global Program Teams, and regional stakeholders to ensure digital solutions are effectively designed, deployed, adopted, and scaled to deliver measurable business outcomes.

The Director translates complex business and regulatory requirements into actionable program roadmaps, ensures disciplined execution, and advances the U.S.

CCX (Customs Customer Experience) digitalization strategy.

Key Responsibilities


* Provide strategic leadership and full ownership of the U.S.

Digitalization Transformation roadmap, defining direction, priorities, and national deployment strategy in partnership with BIT, while guiding functionality expansion and long‑term optimization to address evolving U.S.

Tariff and Customs complexities.



* While the Global teams develop long‑term tools and solutions, this role will lead the CCX (Customs Customer Experience) program in the U.S., and in the short term will concurrently drive solutions and make progress at the local and country level to keep pace with the rapidly evolving Customs legislation landscape.



* Establish governance, adoption strategies, and performance metrics to maximize utilization, business value, and user effectiveness through structured training, feedback mechanisms, and analytics.



* Provide executive oversight for the implementation and scaling of automation solutions and capabilities, ensuring strong data governance and process alignment.



* Lead the Digitalization Transformation team and define a strategy and roadmap to optimize US customs clearance processes like Formal process (STAR and premier Customers), Broke...