Code Enforcement Aide

The County of Riverside Transportation and Land Management Agency (TLMA) is seeking to establish a pool of candidates to fill future Code Enforcement Aide positions for the Code Enforcement Department with an immediate vacancy in the Riverside location.

The Code Enforcement Aide will be assigned to a Code Enforcement team and provide specialized clerical support to the contact center.

Responsibilities will include assisting the public by answering high volume phone calls and occasionally in person, processing mailing, and providing support to various offices.

The Code Enforcement Aide will answer general question around land use ordinances, various codes, and code enforcement cases.

Additionally, the incumbent will route calls to various officers and keep logs of call details.

The most competitive candidates will have proficiency with Microsoft Word and Excel, as well as using the Cisco phone systems, and previous experience in customer service, high volume calls, and routing calls in a public agency.

Candidates must be able to type 25 net words per minute and will be required to take and satisfactorily complete a virtual and/or in-person exam.

Meet the Team!

The Riverside County Code Enforcement Department is responsible for protecting the health, safety, and welfare of residents in the unincorporated areas of Riverside County.

" data-uw-rm-empty-ctrl="">• Perform complex clerical work requiring the application of code enforcement and community improvement policies and procedures, laws and specialized terminology.

• Prepare and process code enforcement complaints which require the review of complex source material and a thorough familiarity with land use and building policies, procedures, terminology, and various applicable laws in order to open and prepare case files for investigation.

• Give information to the public or agency representatives in situations where judgment and interpretation of departmental policies and regulations are required.

• Review a variety of case file material, reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances.

• Answer questions involving searching for and summarizing technical land use, zoning, building, or housing code data, laws, policies, or procedures; answer questions regarding the Community Improvement Program and activities.

• Perform routine non-contact investigations.

• Compile a variety of documents and investigative reports which require locating sources of information, devising forms to secure the data and determining proper format for finished documents; design or revise office forms.

• Set up and maintain complex code enforcement filing and/or Community Improvement Program systems.

• Initiate replies to routine correspondence; compose correspondence, simple investigative reports and other materials requiring the application of code enforcement and/or subject matter knowledge and discrimination in the selection of data; may...