Technical Support Specialist / COMSEC Custodian

Applied Research Associates (ARA), Inc.

is seeking a Technical Support Specialist with secondary COMSEC responsibilities to support the Integrated Mission Systems (IMS) Sector on-site in Raleigh, NC.

This role is primarily focused on end-user support, system troubleshooting, and Information Technology (IT) operations, while also serving as the Communications Security (COMSEC) Custodian for a small local account.

The ideal candidate will enhance system reliability, improve support processes, and help document institutional knowledge, while maintaining compliance with COMSEC policies (32 CFR Part 117, CNSSI No.

4005, DoD/DoW, etc.).

This role requires initiative, technical expertise, and attention to detail in a security focused classified computing environment.

This position will support mission-critical systems across classified environments (Collateral through TS/SCI).

The role is IT support-focused, responsible for supporting end users and improving operational processes.

The role also includes COMSEC Custodian duties for a limited inventory of cryptographic material for a small local account.

The selected candidate will play a key role in improving support efficiency, identifying IT risks before failure, and helping formalize technical knowledge across the organization.

Primary Responsibilities – Technical Support (Core Focus):


* Provide day-to-day technical support for end users, including basic troubleshooting efforts for hardware, software, and access issues in classified environments.


* Manage and maintain user accounts, ensuring proper provisioning, access control, and lifecycle management.


* Proactively identify potential hardware or system failures and take corrective action before operational impact occurs.


* Utilize and maintain the RT (Request Tracker) ticketing system to track issues, workload, and resolution timelines.


* Ensure the RT queue is clean, organized, and actionable, enabling visibility into team performance and support trends.


* Collaborate with system administrators, engineers, and R&D teams to resolve issues and improve system performance.


* Develop and maintain Standard Operating Procedures (SOPs), technical documentation, wikis, and SharePoint content to capture institutional knowledge and reduce single points of failure.


* Support process improvement initiatives to enhance efficiency, repeatability, and user experience.

Secondary Responsibilities – COMSEC (Additional Duty)


* Serve as COMSEC Custodian/Responsible Officer for a small local COMSEC account.


* Manage limited lifecycle accountability of cryptographic material and Controlled Cryptographic Items (CCI).


* Conduct required inventories and ensure proper storage, handling, and documentation in compliance with NSA and DoD/DoW policies.


* Maintain COMSEC records and assist with inspections and audits.


* Support development and maintenance of COMSEC SOPs and training materials.

Technical S...