Senior Learning & Development Specialist

Maintains responsibility for the administration, delivery operations, and optimization of enterprise learning programs, including instructor-led training (ILT), eLearning platforms, and external development solutions.

Ensures a seamless, high-quality learning experience while applying a strong analytical mindset to measure effectiveness and design metrics dashboards that evaluate program impact and return on investment (ROI).

Helps elevate learning from event-based delivery to data-informed capability building aligned to business priorities.

Major Responsibilities

Learning Program Administration:


* Owns the administration and operational facilitation of all instructor-led training (ILT), virtual sessions, and enterprise learning programs.

Leads all phases of learning solutions, from the determination of options that meet business priorities, to the selection of delivery mechanisms, to the observation and analysis of how information is delivered.

(20%)


* Supports the facilitation of programs, team integration, and assessment debriefs as needed.

Understands how to best foster participation and conduct assessments.

(5%)


* Oversees program logistics including establishing scheduling and timelines, invite lists and enrollment, communications, materials preparation, evaluations, and completion tracking.

(20%)


* Serves as primary liaison for external learning vendors and consultants regarding the design, development, implementation, evaluation, and maintenance of learning solutions.

Researches potential vendors and executes contract review process.

Works with leadership to set deliverables, timelines, and quality standards.

Performs check-ins and tracking to ensure vendor adherence to expectations.

(15%)

Technology Resources and Metrics:


* Optimizes and oversees the learning management system (LMS) and other eLearning platforms, ensuring data integrity, reporting accuracy, and a seamless learner experience.

Understands LMS functionality for the optimal delivery of learning solutions.

Works with technical resources, as needed, for system upgrades and design projects.

(5%)


* Designs and maintains a learning metrics dashboard tracking participation, engagement, satisfaction, knowledge application, and business impact.

(5%)

Needs Analysis and Strategy:


* Partners with Human Resources (HR) and business leaders to ensure alignment between learning initiatives and organizational priorities.

(10%)


* Establishes key performance indicators (KPIs) in conjunction with leadership team and monitors results to evaluate return on learning programs, including performance improvement and capability growth.

(10%)

Learning Experience Enhancements:


* Continuously improves the employee learning experience through innovative, scalable learning solutions and data-driven enhancements.

(10%)

Additional Responsibilities


* Conducts learning needs assessments in partnership with Human Resources Business Partners (HRBPs) and...