Federal Account Support Manager, Clearance Required Secret, or Top Secret, CO

Federal Account Support Manager, Clearance Required Secret, or Top Secret, CO

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Within the family there is a range of technical and managerial customer on-site functions.

The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Provides direct post-sales systems on site technical support for reactive and proactive customers.

Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques.

Contributes to the development of innovative principles and ideas.

Successfully operates in the most complex disciplines, in which the company must operate to be successful.

Provides highly innovative solutions.

Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives.

May participate in cross-division, multi-function teams.

Provides mentoring and guidance to lower level employees.

Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.

Develops strategy and sets functional policy and direction.

Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

US Citizenship required

Clearance required: Secret or Top Secret

Location: Colorado Springs, CO area

Onsite occasional work at customer site will be required

Responsibilities:


* Apply deep and broad technical background and knowledge of industr...