Senior Director, Revenue Cycle

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Patient Accounts

All Locations:
300 Ocean Avenue – Revere

Position Summary:
The Senior Director of Revenue Cycle provides operational leadership and strategic oversight for NeighborHealth’s revenue cycle functions, ensuring the effective management of billing, coding, accounts receivable, cash posting, credit balance resolution, and collections activities across the organization’s clinical service lines.

This role is responsible for optimizing revenue cycle performance, ensuring compliance with federal and state billing regulations, and strengthening financial sustainability through improved reimbursement accuracy, denial management, and operational efficiency.

The Senior Director partners closely with Finance, Operations, Clinical Leadership, IT, and Compliance teams to ensure alignment between clinical documentation, billing workflows, and reimbursement strategies.

The Senior Director will lead a team responsible for daily revenue cycle operations while driving continuous improvement in key performance indicators such as days in accounts receivable, clean claim rate, denial resolution, and net collection rate.

Operating at the intersection of finance, clinical operations, and regulatory compliance, the Senior Director of Revenue Cycle ensures the integrity, efficiency, and performance of the organization’s revenue cycle operations.

The successful candidate will be able to perform the following responsibilities:

Revenue Cycle Operations


* Provide senior level leadership and oversight of all revenue cycle functions including charge capture, coding, billing, collections, payment posting, and accounts receivable management.


* Ensure timely and accurate submission of claims to third-party payers including MassHealth, Medicare, commercial insurers, and other payers.


* Monitor accounts receivable performance and lead initiatives to reduce days in AR, improve collection rates, and minimize write-offs.


* Oversee denial management processes including root-cause analysis, c...