Senior Group Event Operations Manager

Essential Duties and Responsibilities:

- Responsible for hiring, training, supervising and developing staff.

- Serve as liaison to clients and other outside agencies as assigned.

- Maintain active and professional communication with program contacts to ensure program goals are met successfully.

- Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met.

- Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution.

- Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed.

- Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support.

- Participate in the development and review of program materials and resources.

- Participate in the development, implementation and ongoing oversight of Client server data exchange.

- Promote program image and goals through public speaking engagements and professional presentations.

- Submit activity reports to the senior program leadership.

- Ensure that all departmental performance goals are met.

- Monitor and communicate issues, risks and concerns to the senior program leadership.

- Audit, review and approve expense reports.

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.

- Participate in strategic planning and ongoing process improvement for the program.

- Perform other duties as assigned by the senior program leadership.

Minimum Requirements

- Bachelor's degree in a health, social services, business or communications field required, or equivalent combination of education and experience.
- Minimum of 7 years of experience working in community settings involving health and/or human services required.
- Minimum of 3 years of people management experience required.
- Demonstrated ability to manage and motivate direct reports.
- Extensive experience managing staff in a call center environment.
- Experience managing remote staff.
- Demonstrated ability to establish and maintain relationships with key stakeholders.
- Knowledge of Microsoft Office Products (MS Word, Excel, PowerPoint).
- Highly developed written and oral communication skills.
- Strong interpersonal skills.
- Ability to work in a dynamic and changing environment.
- Ability to work independently with minimal supervision while adhering to professional code of ethics, performance expectations and all policies and procedures as outlined by the Program and Organization.
- Capacity to foster and maintain a positive and productive work environment.
- Training, coaching, and mentoring skills preferred.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin...