Applications Engineer - Data Centers

POSITION PURPOSE

The Applications Engineer - Data Centers is responsible for providing timely and knowledgeable technical solutions as well as accurate and profitable product customization, selections, and quotes to BAC representatives and customers.

 

KNOWLEDGE & SKILLS


* Bachelor of Science Degree in Engineering


* Strong mechanical and technical aptitude in order to develop an in-depth knowledge of BAC’s extensive product portfolio.

Experience with commercial/industrial HVAC systems; data center or mission‑critical facility experience strongly preferred.


* Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, attention to detail, and effective interpersonal and presentation skills


* Proficient in the use of office software programs including Word, Excel, PowerPoint, Access, CPQ programs.


* Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), “can-do”, professional demeanor, and sense of urgency


* Ability to resolve complex problems accurately and in a timely manner

 

NATURE & SCOPE

Reporting to the Technical Manager – Data Centers, the Applications Engineer Data Centers provides technical applications support and customized quotes to BAC representatives and customers in the Americas region through oral and written communication, in a timely and accurate fashion.

This position will have interaction with all levels of Corporate Headquarters and the North American manufacturing plants. 

 

PRINCIPAL ACCOUNTABILITIES


* Provide BAC customers & representatives with equipment selections, competitive product strategy, budgetary pricing, and systems knowledge


* Provide technical applications support and customization quotes to BAC Representatives through oral and written communication in a timely and accurate fashion


* Assist Warranty Services and customers in troubleshooting problems with installed equipment


* Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders


* Organize data and tools to improve the product applications process – Work with Engineering and Customer Service to improve order flow and processing of product customizations

ADDITIONAL RESPONSIBILITIES


* Prepare and present technical presentations and training to department team members, or sales representatives, as required


* Occasional travel to plants, representative offices or job sites visits to inspect installations, gather competitive information and give technical presentations to customers

 

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabi...