Solution Architect

Your Job

As a Solutions Architect on our Enterprise Service Management (ESM) team, you will shape how Koch businesses deliver frictionless, scalable, and value driven services across the enterprise.

In this role, you will combine broad architectural experience with deep platform understanding, anchored in ServiceNow but extending into adjacent technology concepts such as M365/Copilot, automation frameworks, integration layers, CMDB/data models, and workflow technologies.

You will serve as a trusted consulting partner to business and technical teams, helping them translate complex problems into intuitive, sustainable solutions.

You'll work closely with Enterprise Architects, Developers, Analysts, and Product Owners to design technical solutions that create value for the Koch businesses.

Our Team

The Koch Technologies Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data leveraging our primary platform, ServiceNow.

Our team continually strives to transform service delivery by means of people, process, and technology.
We work as a global team, seek ways to break down silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA / Lisle, IL / Auburn Hills, MI and requires an onsite presence with flexibility.

This role is not eligible for VISA sponsorship.

What You Will Do



* Architect innovative solutions in collaboration with cross-functional teams.


* Develop forward-looking POV's incorporating emerging trends, key concepts and capabilities in the market.


* Lean into curiosity and new ideas.

Use experimental discovery to prove or disprove those ideas.


* Engage, challenge, and create reference architectures, frameworks, and patterns for Koch Technologies.

Publish artifacts in a central architecture repository.


* Act as a mentor, providing on-going coaching and mentoring to peers, enabling their continued growth.


* Continually strengthen your knowledge network across Koch Technologies and the businesses.

Collaborate and partner to leverage your comparative advantage across the organization.


* Be a driving force of our ESM AI Strategy.


* Proactively identifying opportunities to continuously leverage ServiceNow platform.

Exploring and bringing opportunities across the platform on LSD, ITSM, ITOM, SPM, HRSD.


* Participate in Technology Advisory Board discussions driving alignment on best practices and decisions.


* Provide proof of concept planning and analysis and be able to champion ServiceNow capabilities throughout the organization.


* Drive innovative business solutions and digital transformation.


* Technical point of contact for any blockers faced by developers, administrators.


* Actively participat...