Digital & Platform Services Operations Business Manager, Managing Director

Join a senior leadership team shaping the future of our Digital & Platform Services Operations.

You will turn data into direction, elevate transparency, and guide strategic execution alongside executive stakeholders

As the Managing Director Business Manager for F&BM, you will set the agenda and deliver results through clear strategy, disciplined execution, and rigorous financial management across Digital & Platform Services Operations.

You will oversee performance reporting, forecasting, capacity modeling, and governance, providing executive-ready analysis and recommendations.

Your leadership will align senior stakeholders, strengthen controls, and drive transformation that improves outcomes for clients and the firm

Job Responsibilities


* Serve as a strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement


* Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums


* Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide


* Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes


* Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence


* Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions


* Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations

Required Qualifications, Capabilities, and Skills


* Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor's degree required


* Extensive experience leading large, diverse, global teams and cross-functional initiatives at the executive level in business management, operations, or consulting


* Exceptional executive communication and presentation skills with a track record of influencing senior stakeholders and driving transformation outcomes


* Strong strategic thinking, data-driven decision-making, and organizational skills; adept at prioritization and managing complex, fast-paced environments


* Demonstrated ability to build and sustain strong relationships across internal and external stakeholders at all levels; high integrity and accountability


* Proven experience with budgeting, forecasting, and headcount planning; familiarity with capacity modeling and cost allocation concepts a plus


* People leadership experience with focus on coaching, development, and building high-performing cultures at scale

Preferred Qualificatio...