Customer Service Specialist

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Customer Service Specialist

As a Customer Service Specialist, you will be part of the Order to Cash team to deliver exceptional support to our retail and wholesale partners.

In this role, you will be responsible for managing the end-to-end order process, resolving customer inquiries, and overseeing credit collection to ensure customer satisfaction and operational efficiency.

Your Responsibilities:


* Manage the full order cycle including entry, validation, release of blocked orders, and application of commercial policies regarding discounts and pricing.


* Serve as the primary point of contact for dedicated retail and wholesale customers, resolving inquiries regarding prices, invoices, and complaints.


* Liaise with Logistics Service Providers (LSP) to monitor deliveries and ensure timely distribution of products.


* Oversee credit collection activities for assigned accounts, including monitoring payments and verifying compliance with payment plans.


* Contribute to Order to Cash (O2C) process optimization and integration efforts to enhance efficiency and customer satisfaction.

What You Need to Succeed (minimum qualifications):


* High School Diploma / GED with equivalent level of experience or Bachelor’s Degree


* A minimum of experience in Customer Service, Order Management, or a related field


* Fluent in Italian and English with solid proficiency in SAP (S4H) and Microsoft Office

What will give you a competitive edge (preferred qualifications):


* Demonstrated ability to build strong professional networks and relationships


* Strong results-oriented mindset with a focus on problem-solving


* Flexibility to adapt to working hours during peak periods, such as month-end closing


* Experience working in a shared service center environment

Additional Information:

Location: Warsaw, Poland 

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification.

At Elanco we are dedicated to building a diverse and inclusive work environment.

If you think you ...