Digital Consumer Experience Director

Digital Consumer Experience Director

Job Description



* Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

 At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role you will:


* Define and execute the end‑user services strategy aligned with digital workplace, infrastructure, and security roadmaps.


* Establish global service standards, operating models, KPIs, and SLAs for end‑user infrastructure services.


* Ensure services meet experience, availability, performance, and compliance expectations across regions.


* Own end‑to‑end service delivery for end‑user infrastructure services, including incident, problem, change, and service request management.


* Lead operational reviews, root cause analysis, and corrective actions for high‑impact or recurring service issues.


* Ensure operational readiness for platform upgrades, service transitions, and enterprise‑wide initiatives.


* Oversee services supporting end‑user computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.


* Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.


* Champion consistency, reliability, and usability across all end‑user touchpoints.


* Drive improvements in employee experience through service analytics, automation, self‑service, and proactive support models.


* Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.


* Support adoption of AI‑enabled support and operational tooling where appropriate.


* Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering end‑user services.


* Ensure vendor performance, financial accountability, and continuous improvement.


* Coordinate globally distributed providers to deliver a unified, follow‑the‑sun support experience.


* Lead, coach, and develop a globally distributed team of managers, service leads, and partners.


* Act as a senior point of contact for end‑user service performance, risks, and improvement initiatives.


* Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.

About You

You perform at the highest leve...