O2B Customer Service Specialist

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Order to Cash Associate

As an Order to Cash Associate, you will work directly with customers to manage the full order cycle.

In this role, you will be responsible for placing orders, issuing invoices, performing collections, and delivering exceptional customer service.

Your Responsibilities:


* Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience.


* Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.


* Efficiently generate and distribute invoices to customers.


* Effectively analyse all outstanding customer aging to identify collection priorities and engage with customers by phone or email to prompt collections using market best practices.


* Effectively monitor and resolve all sales orders & sales interface issues (outbound).


* Support global/regional O2C projects with influence on accurate, efficient & compliant order processing.


* Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members.

What You Need to Succeed (minimum qualifications):


* High School Diploma / GED with equivalent level of experience or Bachelor’s Degree.


* Minimum 1 year of experience in Customer Service.


* Ability to handle complexity and utilize analytical skills, with attention to detail, alongside working knowledge of MS Excel, Word, and Outlook.

What will give you a competitive edge (preferred qualifications):


* Experience with SAP O2C Module.


* Fluency in English; an additional foreign language is a plus.


* Ability to work in a global team environment and communicate effectively with both internal business partners and external team members.


* Demonstrated excellence in interactions with internal customers and business partners.


* Focus on measuring and...