Director, Customer Solutions

Your Job

We are looking for a Director, Customer Solutions (Multimodal) to lead our North American logistics solutions and create long-term value, challenge the status quo, and find fulfillment in building solutions alongside customers.

In this role, you will work in partnership with Sales and Operations as the customer-facing solution designer.

You will work to understand customer pain points, and shape solution options to assist customers and internal teams on the best path to measurable outcomes.

This role serves as a bridge between customer goals and our operational/technology capabilities, turning complex logistics needs into clear solution designs, value cases, and executable delivery approaches

Our Team

We are a dynamic, cross-functional group dedicated to building strong customer relationships and delivering differentiated logistics outcomes.

We work across sales, operations, product/technology, and supporting teams to improve process efficiency, elevate service, and help customers achieve their business and financial goals through transportation and logistics solutions.

What You Will Do

• Lead discovery conversations and workshops to understand customer business goals, pain points, constraints, and success metrics into solution requirements

• Develop and maintain trusted relationships with customer stakeholders and decision makers

• Translate customer needs into value hypotheses (cost, service, risk, growth) and define measurable outcomes for proposed solutions

• Design multi-modal solutions spanning managed transportation and forwarding, including process, operating model, service levels, and supporting technology/integration needs

• Partner with operation teams to ensure solutions are executable and compliant

• Collaborate closely with internal teams to shape account strategies and position solutions that align with customer priorities.

• Present and demonstrate solution approaches clearly to technical and executive audiences

• Lead proofs-of-concept and evaluation plans to validate fit and quantify value

• Ensure alignment with internal partners on scope, success metrics, risks, timeline assumptions, and customer communications

• Identify industry trends and operational opportunities to improve service/cost

• Advocate for innovation in processes and technologies that improve customer outcomes.

• Document customer interactions and solution decisions to support project progress and internal visibility.

• Ability to travel up to 50%

Who You Are (Basic Qualifications)

• Experience working in a logistics or transportation or freight forwarding or managed transportation or global forwarding role

• Experience creating customized multimodal solutions to meet customer needs

• Experience working with customers to understand pain points and translating them into structured solutions

• Experience leveraging data to identify issues, evaluate options, and support recommendations

What Will ...