Sr. IT Manager - Enterprise IT Operations Center

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.

All brought together in a work environment where you can truly find balance.

About the Opportunity  

 

The Enterprise Operations Center within OCOO has an immediate opening for a Senior Manager, reporting to the VP - IT Scheduling, Data Center and Operations.  

 

The Senior Manager has primary responsibility for the delivery of services from the Operations Center managed service provider, ensuring they are delivering on contractual and operational objectives, as well as work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions through the Managed Servies provider for all aspects of the organization. 

 

What You Will Do: 


* Sets strategy, service levels, KPIs, and associated metrics; monitors targets to ensure compliance and takes appropriate actions as needed. 


* Leverages vendor relationships, industry trends and direction to adjust service offerings and institute operational efficiencies 


* Accountable for ensuring availability of IT services and supporting infrastructure to provide reliable services to business customers 


* Leads and/or participates on System and NIT initiatives and/or committees influencing standards, practices and/or policies 


* Develops departmental plans, including business, production and/or organizational priorities 


* Provides oversight to ensure the right technology services are delivered to meet the customers’ expectations and risks are managed appropriately 


* Serves as a strategic partner to build, grow, and maintain long-lasting relationships with customers 


* Accountable for the budget, fees, penalties, and expense tracking processes defined in the contract 


* Collaborate with Vendor leadership team to identify and deliver SRE services to enable operational process efficiencies. Champion the SRE services within NIT for deployment.  Measure and track outcomes achieved. 


* Collaborate with Vendor leadership to execute Event, Incident, Problem,...