SPG Call Center Team Member, (Cleared TS/SCI with Poly) San Antonio, TX, Onsite

SPG Call Center Team Member, (Cleared TS/SCI with Poly) San Antonio, TX, Onsite

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Within the family there is a range of technical and managerial customer on-site functions.

The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Provides direct post-sales systems on site technical support for reactive and proactive customers.

Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Frequently contributes to the development of new ideas and methods.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Acts as an expert providing direction and guidance to process improvements and establishing policies.

Frequently represents the organization to external customers/clients.

Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives.

May provide mentoring and guidance to lower level employees.

US Citizenship required

Clearance required: TS/SCI with Full Scope Poly

Work Location: San Antonio, Texas

Work Shifts: Must be available to work on-site daily.

This is not a remote role.

Various Fixed Day, Evening, and Weekend Shifts available with 4 days on and 3 days off.

To be determine...