Customer Service & Order Management Advanced Specialist (Czech or Slovak)

Customer Service & Order Management Advanced Specialist (Czech or Slovak)

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise and drive to manage our portfolio of iconic, ground-breaking brands.

Customer Service & Order Management Advanced Specialist (Czech or Slovak) will execute the complete order process of your own group of B2B Customers.

That involves receiving the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments.

You will be collaborating with your peers within other departments, up to the delivery of the order at our Customer teams with an ultimate goal to ensure smooth flow of goods in & out and to optimise and coordinate the inbound flow for K-C products within the Central Europe region.

In your Customer Service & Order Management Advanced Specialist (Czech or Slovak) role you will play a key role in providing the best possible service to KC Customers ensuring business continuity and being the source of continuous improvement as you become an expert in the order management and logistics support domain.

This role will be part of Kimberly Clark's International Family Care and Professional (IFP) business—an organization rooted in purpose and innovation that has built a legacy with global impact.

As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements.

This is a rare opportunity to help shape a new global leader backed by two industry powerhouses.

You’ll be part of a high-potential business that combines Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership.

Kay Responsibilities: 


* Execute the complete order process of your own group of Customers.

This involves receiving the orders from our customers in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments, collaborating with your peers within other departments, up to the delivery of the order at our customer.

Liaise and provide solutions during this end-to-end process to our customers if any changes are required. 


* Take the responsibility of the Customers’ logistics claims from investigation till closure in cooperation with different supporting functions.


* Have direct written and verbal contact with own customer portfolio and partners in both local and English languages....