Director of Operations

Responsible for managing GMs for multiple warehouses in a designated region or geography.

Partner with the Business Development organization in order to maximize customer satisfaction while driving profitability and occupancy.

Evaluate and achieve customer profitability and support the development and discussions on rate negotiations.

What You'll Do
• Drive the implementation of the Americold Operating System
• Execution of lean-based continuous improvement efforts and 5-habits labor optimization
• Help team oversee SQF based product quality and loss prevention
• Work closely with Regional Support team to drive Corporate Objectives in HR, Safety, FP&A, Procurement, Continuous Improvement, and all functional support team.
• Driving un-paralleled world class service and operational metrics
• Challenging status quo and ways to innovate which drives enhanced operational efficiencies
• Establish clear strategies to accomplish expense goals
• Establish and achieve specific expense goals and metrics with/for teams
• Leverage technology and other resources to reduce or eliminate costs
• Provide support and remove roadblocks to expense goal attainment
• Create and sustain a focus on profitable sales within the business
• Recognize the issues and actions that affect profitability most
• Maintain visibility within the customer base and assist in serving as company's Operational Leader in customer dealings
• Establish clear operational tools that will insure transparency of performance through Scorecards, KPI's, Metrics, Order Profile, and other relevant customer performance management.
• Maintain the proper balance between providing the best possible customer service and the cost of delivering that service
• Understand the needs, interests and objectives unique to different stakeholder groups, and create solutions appropriate for those stakeholders
• Anticipate future needs, outcomes and constraints (e.g., the impact of current and future contracts) for different stakeholder groups
• Maintain strategic relationships with labor leaders on key issues (e.g., during contract negotiations)
• Ensure consistency and equity in work conditions and employment concerns
• Create or identify solutions for stakeholders with very different objectives
• Maintain union-free status by using proactive approaches as appropriate
• Maintain visibility with associates in the region
• Advocate for employees or employee concerns or issues
• Continuously promote and support diversity (e.g., in hiring, placement, task teams, special assignments or other decisions and plans)
• Solicit employee involvement in and support for important decisions and initiatives
• Communicate expectations and support for ongoing, individual development
• Provide and maintain a safe work environment and support a "Safety Awareness" culture.

Ensure compliance with all safety and loss prevention policies; all in partnership with Risk Management
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