Service Desk Technician

CANAL BARGE COMPANY

JOB DESCRIPTION

SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs

         

I.

BASIC FUNCTION

The Service Desk Tech supports all the technology used in modern business including remote, enterprise, and vessel systems.  This role also supports our cyber security posture, enterprise applications, and new technology projects across our company.

II.

MAJOR RESPONSIBILITIES

a.

Provide world-class customer service for our vessel and shore staff.

b.

Provide remote and hands-on technical support onboard vessels and in shore offices.

c.

Diagnose computer and device problems to determine the root cause of malfunction.

d.

Maintain onboard navigational equipment (AIS, GPS Compass) and Rose Point systems on vessels.

e.

Maintain camera systems, printers, scanners, and multifunction devices onboard vessels and in offices.

f.

Assist in providing network installation, maintenance, and administration on vessels and on shore.

g.

Provide cellphone and cellular network device hardware and configuration support.

h.

Install, test, and configure operating systems and authorized software as required.

i.

Support our strong cyber security focus and implement our cyber response plan if required.

j.

Document all SOP’s and support tasks performed in Help Desk systems and other internal tools.

k.

Assist all IT teams in performing project specific and general duties as requested.

l.

Receive, test, manage inventory, clean, maintain, and configure technology hardware for shore and vessels.

m.

Liaise with vendors to manage contracts and equipment RMA/Warranties as needed.

n.

Work scheduled “On-Call” afterhours rotation as assigned.

o.

Travel to and board vessels frequently, following company policies, and safety procedures.

p.

Support and/or perform other IT related duties and/or project tasks as assigned.

q.

Provide general user training for basic company systems.

r.

Maintain conduct in accordance with the Company’s Code of Conduct and Business Philosophy.

III.

ORGANIZATIONAL RELATIONSHIP

The Service Desk Technician is appointed by the VP – Canal Barge Information Technology and reports to the Service Desk Supervisor.

IV.

JOB REQUIREMENTS

a.

Associate degree from an accredited college or equivalent to 2 years’ comparable work experience.

b.

Role will be based in our Belle Chasse office with training to be held in Downtown New Orleans office for first few months.

Work location to be fluid.

c.

Be available to travel locally up to 50% of the time.

Occasional overnight travel required (