Network Administrator I

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.


* Provides support to the helpdesk for escalated network/telephony issues.


* Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person.


* Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up.


* Handles some network preventative maintenance tasks.


* Serves as initial point of contact from the IT department for the IT helpdesk.


* Primarily incident based workload but also able to handle low and medium level project based work.


* Able to respond to network outages and perform basic network/telephony troubleshooting.