Team Manager- A&H

Under direction of the Accident & Health Services (A&H) Program Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.


* High school diploma and at least two years college or an equivalent combination of education and experience.


* A minimum of five years of experience with a financial institution/banking or related field with at least two years of management/supervisory experience.

Knowledge of credit card programs is strongly preferred.


* Excellent verbal and written communication skills.


* Analytical ability.


* Ability to effectively manage and develop employees.


* Thorough knowledge of services being delivered by branch office.


* In-depth knowledge of insurance coverage, practices and negotiating skills.


* Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.

Must possess a valid driver's license.

Must complete continuing education requirements as outlined by Crawford Educational Services.

Additional courses may be required by jurisdiction for maintenance of license.



* Provides direction and supervision to adjusters and other staff.


* Recruits, hires and evaluates performance of personnel as necessary.


* Trains and develops new employees.


* Assigns work ensuring balanced workload for employees in unit.


* Reviews all assignments seven days after creation or in accordance with service standards; continues to review at appropriate intervals.


* If applicable, reviews reserves at least every 30 days and revises as necessary.


* Reviews and corrects outgoing reports.


* Completes file re-inspections and audits as requested


* Monitors production, reviews billing dockets and monitors gains and losses on contract accounts.


* Maintains a minimal working caseload meeting all production objectives and service standards.


* Completes file re-inspections and audits as requested


* Recommends candidates for cross-training and advanced training.


* Promotes a good public image of the Company.


* May make or attend Sales and Marketing calls as necessary.


* Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.


* Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.


* Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.


* Upholds the Crawford Code of Business Conduct at all times.


* Participates in special projects or performs duties in other areas as requested.