Senior Continuous Improvement Analyst (BPA III)

The County of Riverside's Department of Public Social Services (DPSS) is seeking a highly qualified Senior Continuous Improvement Analyst( Business Process Analyst III) to join the Office of Strategy & Project Management (OSPM).

OSPM leads enterprise-wide strategic initiatives and continuous improvement efforts that support the effective execution of departmental priorities.

This Office promotes collaboration, best-practice sharing, Continuous Quality Improvement (CQI), and manages the department's Lean Six Sigma training and improvement program.

This position serves as a senior-level continuous improvement practitioner and subject matter expert responsible for leading complex, cross-functional initiatives and advancing the department's Lean Six Sigma and CQI systems.

The incumbent will independently manage high-impact projects, coach leaders and teams, and design and facilitate internal Lean Six Sigma training programs to build sustainable internal capacity.

Key Responsibilities:


* Independently develop, lead, and manage multiple high-priority, complex projects using established project management and continuous improvement methodologies.


* Lead medium- to large-scale, cross-functional process improvement initiatives with measurable, data-driven, and sustainable outcomes.


* Apply Lean, Six Sigma, and Continuous Quality Improvement methodologies to analyze, redesign, and optimize business processes.


* Serve as one of the department's subject matter experts in Lean Six Sigma and continuous improvement systems.


* Design, facilitate, and continuously improve internal Lean Six Sigma and CQI training programs, including curriculum development and instructional delivery.


* Coach, mentor, and guide staff and leadership at all organizational levels in continuous improvement competencies.


* Facilitate change management efforts and support leaders in driving organizational transformation aligned with strategic priorities.


* Support the development, implementation, and sustainment of the department's Lean Six Sigma infrastructure, including governance reporting, performance metrics, and certification pathways.


* Align process improvement initiatives with departmental strategic objectives and measurable performance outcomes.


* Lead Lean initiatives including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and Managing for Daily Improvement (MDI) systems.


* Conduct advanced data analysis; translate findings into actionable insights; and present recommendations clearly and concisely to executive leadership and stakeholders.


* Develop and maintain dashboards, key performance indicators (KPIs), and performance measurement tools to monitor improvement outcomes.


* Promote a culture of accountability, ownership, and continuous improvement across divisions.

Required Knowledge, Skills, and Abilities:



* Demonstrated ability to independently conduct complex analysis,...