Business Systems Analyst II

Business Systems Analyst II - Remote Opportunity!

Own the Relationship.

Drive the Results.

Work from Anywhere!

We're looking for a Business Systems Analyst II to support Broadspire's small and medium - sized clients by delivering excellent service and coordinating key system - related needs.

This role works closely with the Regional VP - Client Services and assists Account Executives with ongoing client responsibilities.

What You'll Do

Support assigned client accounts and ensure smooth service delivery

Analyze and coordinate needs related to claims, data, billing, and system functions

Collaborate with internal teams to resolve issues and enhance processes

Assist Account Executives with system and account - related tasks

Bring your energy, expertise, and ambition.

Apply now and let's make success happen together!


* Bachelor's degree or an equivalent combination of education and experience.


* Preferred 3 years of progressive TPA, Insurance Carrier, or Brokerage experience in claims management, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.


* Keeps Regional Vice President - Client Services informed both verbally and in writing of activities and results within designated area of responsibility.


* Claim product and service knowledge.


* Excellent team player fostering collaboration with other business areas.


* Excellent communication skills (written, verbal and listening) and presentation skills.


* Strong negotiating techniques.


* Good time management abilities.


* Excellent attention to detail.


* Sales and client orientation skills.


* Knowledge of Broadspire products and services, general insurance principles, terminology and customs.


* Good computer and systems skills.


* Analytical and problem-solving ability.


* Understanding of the insurance/TPA industry and marketplace.


* Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-DV1


* Resolves service problems, answers questions, acts as a liaison with internal functional representatives, and troubleshoots, routinely following up with all parties for resolution.

Ensures continued compliance.


* Manages the delivery of services by all internal functional representatives through proactive follow-up and agent/broker/customer communication.


* Develop a service plan with assigned agents/brokers and accounts.

Monitors status of action items and makes modifications to service plan based on feedback from the agent/brokers and policyholder.


* Provides account-specific input on the overall service plan to including service delivery, service issues, and outcome results.

Consults on opportunities to round out the account.

Work with clients on providing analytics on the performance of the program.

May assist in the renewal process.


* Participate in prospecting efforts by conducting services a...