Expert SLS

Title: Expert SLS (OFR) 

Location: GSC BOG 

Support with spot quotes, monthly status and performance reports for OFR related to the operation. 

Key Responsibilities: 


* Receive quote request


* Review that all information provided by the internal/external customer is clear and complete or ask for it when need it 


* In case there is not any specific rate, contact the corresponding stations following up to meet the time 


* Answer with the quote within the corresponding time (high, medium or low priority) 


* Follow up on the quote status until getting a customer decision taking into account the TAT of the scope 


* Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive 


* Find improvements and efficiencies and discuss open topics and issues. 


* Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line 

Skills / Requirements:


* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.


* Good level of MS Excel and other MS Office tools. 


* High level of English (dialogue, writing, listening). 


* Customer service and communication skills. 


* Teamwork and autonomy