Team Leader (Pacific Place)

Responsibilities:

1.) Budget and Sales
• Help to achieve annual and monthly targets, monitor and review regularly
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyze sales data and provide constructive suggestions for improvement
• Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness

2.) Stock and Process Control
• Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
• Work with operation team on regular stock take and be able to explain discrepancies or irregularities
• Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan

3.) Merchandising
• Ensure the visual merchandise corresponds to the product's sales plan
• Suggest visual presentation for improving the sales through of slow-moving items
• Maintain shop display and environment in line with group guideline

4.) Store Operations
• Be present in sales floor as shift leader to oversee store operation, assist team whenever required
• Ensure store procedures are properly followed and smoothly operated
• Handle all customer complaints and difficult situations
• Conduct briefing session and act as Key Holders and a contact person in case of emergency
• Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency

5.) Team Management
• Motivate and coach team member to achieve sales and non-sales objectives
• Observe and review staff's performance with managers on regular basis
• Build morale and foster team spirit, encourage open two-way communication
• Monitor and manage the team to ensure enough manpower on floor to serve customers
• Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
• Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace

6.) Clientele Development and CRM
• Support and coordinate company events to develop a closer customer relationship
• Educate and convey brand messages to customers through different means
• Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database

Requirements:
• Tertiary education or above
• Minimum 6 years' relevant management experience in luxury retail or similar capacity
• Knowledge of different aspects of shop operations
• Great presentation, communications, and interpersonal skills
• Strong analytical mindset and ability to provide effective solutions
• Good Leadership skills and encourage teamwork
• Curious individual with good problem-solving skills and eager to seek for challenges
• Proficient with computer skills and MS Office
• Good command of written and spoken Englis...