VP, Emerging Technology Education & Workforce Capability

JOB DESCRIPTION

This role will serve as the primary advocate for emerging technology education and workforce capability across North America Claims, with a specific focus on artificial intelligence (AI) application.

Reporting to the Head of Learning, this individual will closely collaborate with business partners to drive the adoption of technology-driven workforce solutions.

As an overall technology expert, this individual will serve as a change advocate and educational resource in the design and delivery of impactful learning experiences in support of workforce enablement.

This role requires close partnership with internal AI leadership and cross-functional teams to ensure alignment with emerging business and technological strategies.

Key Responsibilities:


* Technology Education & Workforce Capability
+ Lead the design, delivery, and continuous improvement of technology education and enablement programs for Claims employees.
+ Partner across the NA Claims Learning team to embed AI and emerging technology content into existing curricula.
+ Leverage digital learning platforms and tools to maximize reach, engagement, and effectiveness of technology-related training.
+ Serve as a resource for ongoing learning and upskilling related to AI, emerging technologies, and learning technologies.
+ Provide technical expertise to the Claims organization on cutting-edge performance support capabilities.


* AI Strategy & Use Case Development
+ Collaborate with Claims leadership and business units to define, prioritize, and refine practical AI use cases that improve claims processes and outcomes.
+ Evaluate and recommend AI tools and technologies that align with business objectives and strategies.
+ Develop business cases and success metrics for proposed AI initiatives in Claims.


* Change Management & Adoption
+ Champion the adoption of AI and new technologies through targeted learning interventions, communication campaigns, and hands-on enablement.
+ Design and implement change management strategies to ensure successful integration of AI solutions into daily workflows.
+ Track, analyze, and report on learning outcomes, adoption rates, efficiency gains, and business impact.


* Stakeholder Engagement
+ Act as the bridge between Claims Learning, business leaders, and the enterprise AI champion to ensure alignment of learning and AI strategies.
+ Facilitate cross-functional collaboration to ensure knowledge sharing and best practices across business units.
+ Represent the Claims division in enterprise-wide AI forums and initiatives.


* Consulting & Technical Leadership
+ Provide expert consulting on AI strategy, solution design, and implementation, with a focus on workforce transformation and capability building.
+ Stay current with industry trends, best practices, and regulatory ...