Director of People and Culture

Position Location: Baltimore, MDHybrid: Monday through Thursday in the office; Fridays work remotelySalary: $150,000 annuallySUMMARY:The Director of People and Culture serves as the strategic leader of the Human Resources Business Partner (HRBP) function for Chimes.

Reporting directly to the Vice President of Human Resources, this role leads and develops a team of 8-10 HR Business Partners who support multiple lines of business across the organization.This position is responsible for aligning workforce strategy with operational and financial objectives, strengthening leadership capability, driving organizational effectiveness, and ensuring consistent, high-quality HR partnership across the enterprise.The Director acts as a strategic advisor to senior and operational leadership, translating business strategy into actionable human capital plans.

This role requires strong business acumen, executive-level communication skills, disciplined time management, and the ability to operate effectively in a fast-paced, multi-site environment.PRIMARY JOB FUNCTION(S):HRBP Leadership & Strategic Partnership


* Lead, coach, and develop a team of 8-10 HR Business Partners supporting various lines of business.


* Establish clear performance expectations and accountability measures for the HRBP function.


* Partner with executive and operational leaders to align workforce strategy with business goals and service delivery requirements.


* Provide guidance on organizational design, leadership effectiveness, and workforce optimization.


* Ensure consistent HR practices while maintaining flexibility to meet operational needs.

Enterprise Workforce Planning & Manpower Strategy


* Lead enterprise workforce planning efforts, including headcount forecasting, manpower modeling, and labor allocation strategies.


* Analyze workforce capacity in alignment with contracts, service lines, and operational demand.


* Identify workforce gaps, succession risks, and organizational vulnerabilities.


* Partner with Talent Acquisition to ensure hiring strategy aligns with enterprise manpower planning.


* Support long-term workforce sustainability through proactive planning and strategic talent deployment.

Human Capital Analytics & Dashboard Leadership


* Develop and oversee a data-driven Human Capital Management framework.


* Analyze and interpret workforce metrics including headcount trends, turnover, retention, labor cost distribution, performance trends, span of control, absenteeism, and productivity indicators.


* Partner with HRIS and analytics resources to build and operationalize executive-level dashboards.


* Translate workforce data into actionable insights for senior leadership and business planning.


* Establish key performance indicators for the HRBP function and ensure measurable impact.

Employee Relations & Risk Management


* Oversee complex employee relations matters and internal investigations.


* Par...