Manager Client Technology

Key responsibilities:-


*
+ Major Incident / Critical issue early detection and fast remediation for all matters during their shift.
+ Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
+ Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams
+ Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues
+ Identify and implement operational process improvements across teams
+ Provide detailed and accurate job performance feedback for each resource working under their guidance.
+ Change Approver, Quality controller and Post change validation functions within their Shift
+ Supervision of employee attendance and participation.
+ Assisting the Shift Site Reliability Engineers in client communication and escalations.
+ Inspiring and Motivating the employees on their rotating shift
+ Driving for results through agreed KPI’s for Alerts, monitoring tools, and case/SNOW metrics
+ Should have technical knowledge of Altera application, infrastructure experience it would be added advantage if we get both.

Preferred skills to have:-


* Hands on with leading teams of Windows or Network or Database Admin


* Good to have Azure Cloud, IIS Management, Application support experience