Membership Experience Manager

About Us

Welcome to Hotel Crescent Court, where historic charm meets modern luxury.

Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture.

Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts-and the iconic trolley.

Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living.

For our associates, we offer an environment that fosters growth, development, and excellence.

At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests.

From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace.

Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.

Essential Duties and Responsibilities


* Oversee the seamless execution and maintenance of the membership app and portal


* Provide information and oversee the development of the membership weekly newsletter and announcements


* Create promotional materials for member events and announcements - flyers, signage, social media content, marketing materials


* Coordinate and execute weekly/monthly membership retention events, including the planning, BEO, communication, and day-of execution


* Organizes membership programming and relations for The Crescent Club members.


* Communicate member programming and events internally to operations and attend all necessary operational meetings to ensure event execution is successful.


* Respond to customer trends, member needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.


* Assist with monitoring The Club and Spa to ensure member facilities are functional and efficient for members.
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