Care Coordinator - Outpatient

Position Summary:

Coordinates patient care between internal and external providers to improve patient experience and successful transition to the next level of care.

Meets with patients on a regular basis to assess aftercare needs and works closely with treatment team and clinical outreach to identify appropriate referrals and secure aftercare appointments.

Essential Job Functions:


* Demonstrates the ability to develop a thorough continuing care plan that is in alignment with treatment team recommendations, business development and patient's individual needs


* Timely communication and documentation in compliance with HIPPA requirements


* Establish positive working relationships with clinicians, medical providers, EAPs, and Veteran Association Accounts


* Identify and overcome potential barriers to patient care


* Provides case management necessary to patient success in current treatment program and next steps in recovery process.


* Addresses discharge planning needs and concerns from patients.

Activates Discharge Plan within 24 hours, completes and reviews with the patient prior to discharge.


* Responsible for the Coordination of Care within 72 hours


* Meets weekly or as needed with patient


* Completes Discharge Planning Progress Notes for each patient


* Documents outbound referrals in the client's chart and salesforce


* Maintain knowledge of client discharge date through assigned therapist and admissions team (as dates may change in accordance with insurance)


* Lead aftercare group to educate patients on levels of care and importance to their recovery


* Must meet with patient a minimum of 3 sessions


* Maintain timely scheduled initial sessions with patients within 6 days of intake.


* Must meet with patient 1 week before discharge to confirm appointments are secured for client with outside providers and review discharge plan with patient.

(IOP, Psychiatrist and Therapist appointments for client before discharge, securing bed in Sober Living, etc.)

Knowledge, Education, & Experience:


* 1 year experience in a mental health and/or chemical dependency setting preferred


* Experience working with clients and documentation in a hospital and/or mental health facility required


* All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:


* Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.


* World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving


* At least 3 years' experience in care coordination ​or customer service.

​Experience in clinical aspects of behavioral medicine preferred.

Employment Status: Full time

Schedule: Monday-Thursday 10:30am-7pm and Friday 8:30am-5pm

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