Intake Specialist

Position Summary:

The Intake Specialist is responsible for all phases of the Intake process including, but not limited to, answering calls from prospective patients, their families and referral sources, providing program, services, information, and triage, and completing the intake process for admission.

The Intake Specialist exercises compassion, empathy, passion, and care in every interaction (calls, emails, texts, chats, etc.) while coordinating patient admission to a facility.

They work in conjunction with all members of the treatment and all other necessary departments to facilitate seamless and timely admission to Brookdale.

Essential Job Functions:

The duties listed below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.


* Responsible for maintaining all the documentation involved with the Intake process.

Including but not limited to verification of identification card (ID's), insurance card and/or prescription card, including scanning documents into KIPU.



* Provide an orientation for release of information, confidentiality, and storage of valuables.


* Provide an overview of Brookdale, answering questions related to their treatment experience.


* Complete all consents as required and appropriate including legal, employer, Employee Assistance Programs (EAP).


* Coordinate Family Medical Leave Act paperwork and documentation with Patient Experience Manager.


* Maintain consistent and accurate documentation through KIPU or other internal CRM and EMR systems, including but not limited to patient admission photograph.


* Positively promotes Brookdale to prospective patients, families, and employees.

Knowledge, Education, & Experience:


* High school diploma or equivalent required with college degree preferred.


* One-year experience in healthcare admissions in the mental health or substance abuse field preferred.


* Demonstrated computer proficiency.

Experience with Office 365, KIPU EMR/ CRM, Salesforce.com or similar software preferred.

Employment Status: Full-Time

Schedule: Flexibility Required - Hours of Operation - Monday-Friday 7am-10pm / Saturday-Sunday 8am-8pm

Work Location: On-Site

Compensation: Pay Range: $20-22/hr.