CS&Q Senior Manager, NAL

At Schneider Electric, you'll be part of a company that truly puts innovation, sustainability, and people first.

We empower our employees to make meaningful impacts by shaping the future of energy management and automation.

You'll thrive in a culture built on trust, flexibility, and continuous development, where your ideas are valued and your growth is a priority.

Join us to work on cutting-edge solutions that accelerate the global energy transition-while building a career with purpose, diversity, and real opportunities to shine.

At Schneider Electric, you don't just join a company...

you join a mission.

As a Customer Satisfaction & Quality Manager at Schneider Electric, you'll play a central role in elevating our customer experience and shaping the voice of our clients within the organization.

Your missions :

Manage CS&Q & for NAL cluster


* Interact regularly with customers to better understand the expectations


* Represent the voice of customer and drive customer centric mindset within the cluster


* Influence the decision process of the entity to prioritize the customer requests


* Drive quality strategy of the entity in accordance with the Global Quality Strategy


* Drive the relevant quality programs to ensure continuous improvement in the process and services of the cluster


* Manage the QMS of the entity


* Implement SE Quality policy, define CSQ roles, targets and objectives at the cluster


* Consolidate Non-Quality Cost and drive improvement actions


* Implement company policy, define roles, targets and objectives


* Drive business/digital transformation


* Create an effective and efficient organization


* Develop revenue generation activities at zone level


* Contribute to knowledge development planning


* Evaluate and plan the resource needs based on service level agreements


* Responsible for budget reporting


* Coach and develop CS&Q talent.

Identify potential talent outside the existing community and promote them as future leaders

Your qualifications


* 10+ years in commercial organizations or customer-facing experience (Sales/Marketing/Services/Quality)


* Business acumen


* Strong background in customer strategy and process improvement


* Tech-savy in evolving technologies


* Fluent in English, both spoken and written

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We a...