Director of User Experience

Essential Duties and Responsibilities:

- Direct the writing, design, translation, review, and testing of print and digital program materials.

- Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements.

- Develop and recommend innovative methods, techniques, and criteria for project execution.

- Coach project teams, manage assignments/schedules, and ensure successful completion of tasks.

- Review project deliverables to ensure compliance with acceptance criteria and contract requirements.

- Provide accurate and timely communication of risks, issues, and mitigation plans.

- Develop and maintain project plan, meeting agendas/minutes, status reports, and financial tracking.

- Build relationships and grow trust with clients, stakeholders, other departments, and digital team.

- Influence others to accept and follow policies, procedures, practices and approaches.

Job-Specific Essential Duties and Responsibilities:

- Conceptualize and execute design across digital channels, translating complex government policies into compelling experiences.

- Provide thought leadership and collaborate with cross-functional teams to drive experience direction.

- Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows.

- Collaborate with product managers and other designers to define, prioritize, and solve problems.

- Make strategic design and user-experience decisions related to core, and new, functions, and features.

- Manage relationships with external partners, freelancers, and vendors, as needed.

- Support business development through estimation, solutioning, and high-level staffing plans.

- Partner with cross-functional teams-including product managers, designers, and peers in creative content-to align experience design with platform capabilities, content strategy, and delivery excellence.

- Champion the adoption of emerging UX trends, tools, and best practices to continuously improve design standards and methodologies.

- Leverage insights and analytics into every stage of decision-making to deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance.

- Facilitate client discussions and workshops, lead critiques, and coach fellow designers using methodologies grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner.

Minimum Requirements

- Bachelor's degree in related field required.

- 10-12 years of related professional experience required.

- Minimum 2 years experience managing a department of professional level employees.

- Proficient in Microsoft Project.

Job-Specific Minimum Requirements:

- 10 years designing web, mobile, social, and interactive experiences through full development cycles in discovery, concepting, prototyping, testing, and delivery.

- 5 years of demonstra...