IT Technical Support Specialist

Job Description

WAGE: $28.52 - $41.35

DEPARTMENT: Weber Area Dispatch

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave

PERSONNEL STATUS: Full Time

GENERAL PURPOSE:

Performs complex technical server setup and systems analysis work.

Analyzes, tests, implements, and documents computer systems.

Maintains and upgrades existing systems.

Installs software and hardware.

Assists users with hardware/software problems.

Assists in developing technical policies and procedures.
SUPERVISION RECEIVED:

Works under the general guidance and direction of the IT Systems Administrator.

SUPERVISION EXERCISED:

None.

ESSENTIAL FUNCTIONS:
Assesses needs and develops hardware and software solutions as required by users (interviews, determines requirements, makes notes, designs hardware and software solutions to accommodate needs).
Assists with network equipment and wi-fi technology.

Assists in the development of technical policies and procedures.

Installs new hardware and software, trains users, and assists with problems.

Make necessary changes to systems as required and instructed.

Installs and assists users with third party software (Microsoft Office, Linux, Windows, VMware, Acrobat, CAD Software etc.).

Maintains, modifies, and upgrades existing systems.

Coordinates with agencies served and communicates requirements and concerns to IT Systems Administrator.

Maintains e-mail systems and backup systems and assures integrity and safety of data.

Assists in maintenance of file servers, desktop computers, laptops, and printers.

Studies and develops proficiency with new hardware and software as required to assist users.

Stays current in the field by consulting with outside vendors concerning software and hardware.

Reads trade journals and advises users accordingly.

Certified in vendor specific applications.

On-call rotation.

Performs related duties as required.

MINIMUM QUALIFICATIONS:

Graduation or working towards a Bachelor's Degree in an information technology or other closely related field, with extensive course work in computer applications, AND zero to two years of increasingly responsible employment as a computer technician, OR an equivalent combination of education and experience.

Thorough knowledge of electronic computer programming and analysis; thorough knowledge of concepts of systems technology; thorough knowledge of analysis and design techniques and quantitative methods; thorough knowledge of data processing equipment, thorough knowledge of public relations techniques; thorough knowledge of technical report writing; thorough knowledge of the compilation and analysis of statistical, fiscal and related data; thorough knowledge of LINUX, WINDOWS SERVER, VMware, MICROSOFT OFFICE, WINDOWS DESKTOP OPERATING SYSTEMS, .NET CORE, HTML programs; thorough knowledge of on-line (teleprocessing) programming methodology.

Skills in co...