Senior Account Manager

About Us 

VMS Software, Inc.

is a global enterprise software company, developing and supporting advanced releases of OpenVMS, one of the world’s most stable mission‑critical operating systems.

With nearly 200 team members worldwide, we serve clients across Aerospace, Automotive, Energy, Financial Services, Government, and more. We invest heavily in product development.  

By linking the past to the future, we help OpenVMS users to protect and realize the full value of their application investments. 

 

The Role 

We’re looking for a strategic, relationship‑focused Senior Account Manager to support and grow a portfolio of software enterprise accounts across North America. You’ll drive client satisfaction, services opportunities, renewals and expansion while partnering with cross‑functional teams across Pre‑Sales, Professional Services, Support, Product Development, and Marketing.  

You will work from our beautiful Boston office, and report to the Head of Account Management who is based in Copenhagen, Denmark.  

 

What You’ll Do 


* Build and nurture long‑term client relationships 


* Drive upsell/cross‑sell opportunities, and overall account growth especially in the services area 


* Understand customer business needs and their use of VMS Software products, and bring insights back to internal teams 


* Establish a clear communication rhythm with assigned accounts 


* Contribute to process improvements within customer‑facing teams  


* Support renewals, identify risks, and manage escalations 


* Limited travel can be expected 1-2 times per year 

 

What You Bring 


* 3+ years in customer success, account management, or client relations in enterprise software 


* Experience with enterprise software solutions and/or software services 


* Experience with B2B enterprise accounts and recurring‑revenue models 


* Strong communication, negotiation, and relationship‑building skills 


* Ability to work cross‑functionally and manage complex customer environments 


* Tech‑savvy, with CRM experience (HubSpot, NetSuite) 


* Fluent English; if you speak Chinese, Portuguese or Spanish it is a plus 

 

You’ll Thrive Here If You Are 


* Curious, empathetic, team player, and proactive 


* Skilled at navigating in technical conversations while seeking commercial opportunities 


* Comfortable in a fast‑paced, evolving environment 


* A strong problem‑solver who builds trust quickly with stakeholders at all levels 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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