Banquet Supervisor

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Banquet Manager in the planning and management of the Banquet and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities


* Monitor service flow during events and monitor servers adherence to all service standards


* Lead and support banquet staff, including assisting with bussing tables, resetting rooms, and maintaining cleanliness throughout events


* Ensure proper teardown after events, including organizing equipment and preparing the space for the next function when necessary


* Communicate effectively with kitchen staff, sales managers, and banquet manager to ensure seamless event operations.


* Supervise service of guests, being watchful of signals from guests in needs of service


* Assist manager to establish and monitor sidework duty completion


* Maintain bank to HEI Hotels and Resorts standards


* Check event area for cleanliness and proper set up


* Abide by all State, Federal, and Corporate liquor requirements pertaining to serving alcoholic beverages


* Communicate both verbally and in writing to provide clear direction to staff


* Comply with attendance rules and be available to work on a regular basis


* Complete event recaps at the end of each shift with guest counts, service notes, staffing performance, setup and teardown accuracy, and any issues or successes to support smooth communication and planning for future events.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* High S...