Customer Success Manager for Resource Advisor Plus

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability.Our mission is to be the digital partner for sustainability and energy efficiency.

Great people make Schneider Electric a great company - and we are currently recruiting for a Hungary (Budapest) /Spain (Barcelona, Madrid) /Poland based Customer Success Manager for Resource Advisor.

The Role

As a Customer Success Manager for Resource Advisor Plus, you will drive the operational success of our enterprise customers.

Working closely with our Client Managers, you will ensure strong platform adoption, technical performance, and product-led value realization across a global account portfolio.

We are seeking a data-driven relationship manager who can translate product expertise into meaningful customer outcomes.

You will use your understanding of Sustainability, Carbon & Energy management to contextualize user needs, while guiding customers through the product maturity journey and helping them maximize feature adoption and proficiency.

Key Responsibilities


* Product Mastery: Act as the primary technical partner for customer program leads.

You are the "anchor" for the account's operational health, ensuring that technical requests are prioritized and that the customer has a consistent, expert point of contact for all platform-related needs.


* Product-Led Value Realization: Drive the technical success of enterprise accounts by ensuring users are meeting defined Product Maturity Milestones.

You will focus on deepening feature adoption, moving users from basic data visibility to high-value analytics and automated reporting workflows.


* Operational Business Reviews (OBR): Lead regular reviews with customer program leads focused on Platform Engagement and Adoption Metrics.

You will also present data on support performance metrics (including SLA/SLO attainment) to ensure the platform is meeting the customer's operational requirements and technical expectations.


* Behavioral Health Monitoring (Pendo): Utilize Pendo as your primary diagnostic tool to track real-time adoption.

You will analyze user paths and "time-to-value" metrics to identify accounts with low feature-depth, initiating proactive success plans to remediate adoption gaps before they impact renewal.


* Contextual Support Orchestration (Zendesk): Manage the technical support lifecycle by cross-referencing Zendesk ticket trends with Pendo usage data.

You will identify whether a user's challenge is a technical friction point or a training opportunity, ensuring a seamless, high-transparency resolution process.


* Technical Success Planning: Develop and execute Success Plans that align a customer's technical requirements with platform capabilities.

You will provide the technical "how-to" guidance that ensures the clients are able to effectively leverage our platform to achieve their objectives.


* Internal Product Advocacy: Serve as the "...