Front Desk Agent

About Us

Mayfair House Hotel & Garden is a Two MICHELIN Key hotel and a proud member of the Condé Nast Traveler Gold List 2026.

Designed for the cultured, curious, and discerning traveler, Mayfair House offers an iconic experience set against a sensual and sophisticated backdrop.

Our hotel is refreshingly current yet timeless-rooted in an artist-driven narrative and defined by its signature, eccentric design.

We are seeking passionate hospitality professionals to join our forward-thinking, industry-changing team.

At Mayfair House, service is high-touch yet unpretentious-personable, accommodating, effortless, and discreet.

Our associates bring the Mayfair House service philosophy to life through diligence, authenticity, and a genuine desire to exceed guest expectations.

For years, we have delivered exceptional luxury boutique hospitality, and our continued success is driven by the dedication and pride of our team members.

We look for individuals who bring personality, energy, enthusiasm, and a strong commitment to service excellence.

Employee Benefits & Perks Include: Tuition reimbursement, 35% employee dining discounts at hotel outlets, Upsell incentives, Monthly employee recognition programs, Employee Assistance Program (EAP), Hotel stay discounts, Paid time off, Competitive health benefits and daily employee meals.

We believe in nurturing and developing our associates throughout their careers.

In return, our team delivers the elevated guest experiences that make Mayfair House Hotel & Garden truly special.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods....