Manager-Advanced Technical Support-PP

Join our dynamic team as a Technical Customer Service Professional and be the voice of excellence in our Contact Center! We're looking for a tech-savvy problem solver who's passionate about delivering exceptional customer experiences through technical support and product expertise.

Key Responsibilities:


* End to end resolution of the technical requests from customer on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints ..

etc) within fixed timeframe.


* Understand, evaluate, and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.


* Creating and managing knowledgebase on validated solutions in SE repository


* Prepare and provide technical trainings to different stakeholders , Primary Technical Teams & End Customers


* Onsite intervention for solving critical issues.


* TEX Validation


* Executing POC's along with Sales & Marketing Team.


* Root Cause Analysis preparation for issues reported.


* Enhancing knowledgebase of SE with Text & Video Faq's

Core Competencies:


* Bachelor degree in Electrical/Electronic/Instrumentation Engineering


* Minimum 4-7 years of hands on experience on Projects, Services, Installation and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel ..

etc)


* Power System Products- VCB, AIS, GIS, Transformer, MV Panel, Vacuum contactor, Dry type and OLTC transformer, power and distribution


* Understanding of EMC, Groundings, Power System network will be an advantage


* Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.


* Excellent communication skills (Oral & Written) and ability to interact with global customers.


* Excellent problem solving and data analytical approach.


* Excellent team player.

What's in it for me?:


* Comprehensive professional development and product training programs


* Opportunity to work with cutting-edge products and technologies


* Collaborative team environment focused on continuous learning and growth


* Career advancement opportunities within a supportive organization


* Engaging work culture that values innovation and customer success

Let us learn about you! Apply today.

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