Housing Manager

Housing Manager 

Salary circa £32,000 per year depending on experience, skills and qualifications, plus great benefits including Health Cash Plan 

Permanent, full time (37.5hpw)

Bishops Stortford

We can’t offer a CoS for this role

Home, a place where you belong

You’ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You’ll provide first class customer service, delivering our customer promise every day!

What you’ll do


* Build strong connections with customers and take a proactive approach across our estates, so you can truly get to know our communities.


* You’ll look after a number of patches and neighbourhoods


* Managing anti-social behaviours in our estates, responding to customer queries and complaints


* Managing our voids process including liaising with local authorities 


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities  

Why join us

This is more than a job; it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!   


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude  


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through


* Confident working with external partners and stakeholders such as local authorities, MP’s etc. 


* Good knowledge of Safeguarding and procedures around this

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* This is a hybrid role and in an average week, you’ll spend 3 days working from our community in Bishops Stortford.


* Although you’ll spend time in our neighbourhoods, we do get together regularly, catching up at our Bishops Stortford Office, and 2 days working from home catching up on admin.  


* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview  


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

The great news is that you’ll be able to shape your own diary.  


* To get from A to B, you’ll need a valid driving license, and a vehicle insured for business purposes.

The great news is that ...