Housing Concierge

Housing Concierge

Salary £24,638 pa and great benefits including Health Cash Plan

Permanent, Full time (37.5 hpw), 4 Nights on and 4 Nights off

Basingstoke

We can’t offer a CoS for this role

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us?  We’re looking for a dedicated night worker who won’t fall asleep on the job!

Parking is located on-site and Free! Local public transport

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs.

Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you’ll do


* Walk around the building checking CCTV, fire doors and communal areas


* Greeting customers and visitors, picking up repairs or cleaning


* The first line of support for our customers when our wider team or their own support network isn’t around to help!


* Monitor and respond to incidents calmly, quickly and fairly


* Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work!

You have


* Calm under pressure with great communication skills


* Passion and experience in supporting others, either personally or professionally


* Good judgement and clear communication


* You recognise when things are about to go wrong and are confident intervening in a sensitive way. 


* Excellent IT skills are essential


* Being comfortable with lone working

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* Working a 4 on / 4 off pattern between the hours of 21.00 – 09.00


* Able to use technology to monitor CCTV, update records and communicate with colleagues


* You’ll need an Enhanced DBS check done (we pay for it)

What’s in it for you?


* 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too! 


* Health cash plan saving you from £1140 per annum.

We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


* Over 800 high street discounts on groceries, holidays and days out.

Looking for a new phone, bike or car?  Save money with us.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply.

Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk

South West Supported Portfolio 1