Product Operations Change Management - Senior Associate

Join the Product Operations team, to help mature and enhance a disciplined change management function that enables the Product, Experience and Technology (PXT) organization to consistently adopt new ways of working.

As an Associate on the Change Management Team, you will help shape a repeatable change management framework that drives sustained change adoption, promoting transparency and incorporating continuous feedback.

In this role, you will partner directly with change owners across PXT to translate business priorities into an integrated change strategy, leveraging change management principles to help the community understand, prepare for, and champion change - ultimately strengthening adoption and enhancing the overall product operating model.

As a collaborator, you will be tasked with simplifying complex initiatives, building trust across diverse stakeholders, and driving continuous improvement.

Job Responsibilities


* Support the planning, prioritization, piloting, scaling, and measurement of changes that impact the Product, Experience & Technology (PXT) community to drive sustained adoption and an effective pace of change.


* Maintain a transparent view of the PXT change agenda by managing a change calendar and backlog.


* Collaborate cross-functionally to deliver large-scale changes through the end-to-end change management lifecycle:
+ Define and scope change initiatives, identify key stakeholders, and establish clear success metrics.
+ Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution.
+ Document audience personas and change impacts to inform recommendations on timing and rollout approaches.
+ Facilitate retrospectives and reinforce changes as needed to ensure sustainment.


* Gather stakeholder feedback and sentiment throughout the lifecycle to inform adjustments and improve adoption.


* Deliver regular status updates to sponsors, project teams, and key stakeholders.


* Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes.


* Identify opportunities to enhance the change management process based on ongoing monitoring and feedback.

Required qualifications, capabilities and skills


* Bachelor's degree


* 4+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles


* Highly motivated self-starter with excellent time management / prioritization skills


* Strong written / verbal communication skills


* Adept at forging strong internal relationships across a broad range of functions


* Self-motivated and able to work independently


* Ability to execute and identify enhancement opportunities across E2E processes


* Excellent attention to detail, program / ...