Food & Beverage Supervisor | Full Time | Crowne Plaza Melbourne

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape.

At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax.

Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD.

Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafés and markets.

What’s the job? 

Supervise the Restaurant & Bar Outlets (Ottie’s, Dive Bar, Pow Wow & In Room Dining) operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.   

Key Responsibilities


* Deliver exceptional food and beverage service in line with departmental standards, procedures, and SOPs.


* Lead day-to-day service operations, including daily briefings and meetings in the absence of the Restaurant & Bar Manager.


* Train, coach, and develop F&B team members to ensure strong product knowledge, service excellence, and compliance.


* Ensure the outlet is fully prepared for service, including staff presentation, cleanliness, equipment readiness, and ambience.


* Drive sales and guest engagement through effective up-selling, menu knowledge, and personalised service.


* Maintain high standards of guest care, responsibly managing alcohol service and resolving guest concerns promptly.


* Support operational efficiency through effective stock control, cellar operations, rostering support, and collaboration with management.

What we need from you


* Strong communication skills with the ability to interact professionally and positively with guests, colleagues, and external stakeholders, representing the Hotel, brand, and company to a high standard.


* Clear and effective written communication skills.


* Proficient in Microsoft Office and confident using workplace systems.


* Well-developed problem-solving, organisational, motivational, and training skills, with the ability to lead and support a team in a fast-paced environment.


* Diploma in Hospitality Management or an equivalent qualification (preferred).
 

What you can expect from us:

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, ...