Dispenser R&D IoT System Technician

Dispenser R&D IoT System Technician

Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results.

You want to be part of a performance culture dedicated to building technology for a purpose that matters.

Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world.  It starts with YOU. 

As the Dispenser R&D System Technician, you will work on Testing and Quality Assurance by conducting system-level testing and validation of IoT devices and firmware.  You will also support prototype and commercial dispenser testing.  Troubleshooting and Support: Collaborate with development teams to ensure system compatibility, diagnose and repair hardware and firmware issues and provide technical support to clients and end-users.  You will also provide customer support and technical support to clients and end-users, assisting with device set up, troubleshooting, firmware updates and providing guidance on proper use and maintenance of IoT devices.

In this role, you will:


* Run product verification and validation testing to confirm the system (hardware, firmware, and software) meet product specifications and system components are functioning properly.


* Run system regression testing for quality assurance


* Support the lab coordinator for testing of prototype dispensers and commercial dispenser changes; standard and non-standard testing


* Fabricate structures to facilitate dispenser testing; mounting dispensers


* Participate in test method development


* Communicate results to the engineering team by documenting results in formalize reports and discuss refinements


* Ability to troubleshoot and diagnose issues as they occur; support engineering teams with solution development


* Collaborate with hardware, firmware, and software development team to ensure compatibility and integration with other systems and applications.


* Support dispenser complaint resolution by analyzing returned dispensers in the lab and developing solutions with the engineering team


* Support sales team in resolving issues at customer accounts


* Support the Onvation SAAS (Software as a Service) to meet system reliability metrics


* Identify opportunities for mechanical, electrical, firmware, and software improvements


* Participate in video guides that help the sales team and customers with fixes


* Travel may be required to customer accounts (2x per year)


* Ensures the lab meets safety standards


* Maintains lab equipment and tools


* Keeps the lab clean and ready for possible customer tours


* Collaborate with warehouse team to ship products to outside labs and customers


* Run and maintain 3D printers

About Us

Huggies®.

Kleenex®.

CottonelleÂ...