Technology Support III - Application Support

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Investment Bank - Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Collaborates closely with Payment Technology Development, Operations, and relevant Business teams


* Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO


* Organize and distribute team workload to help achieve various service levels


* Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Proficiency in SQL and understanding of relational database concepts


* Familiarity with Unix/Linux operating systems and shell scripting


* Understanding of data structures, algorithms, and performance optimization principles


* Excellent verbal and written communication skills to communicate to wide audiences, including senior leadership

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting


* Working understanding of public cloud (AWS)


* Previous experience working banking or finance industry


* Experience building/configuring observability in tools such as Dynatrace, Datadog, Grafana, etc.

JPMorganChase, one of the oldest financial institutions, offers innovative...