Salesforce CRM System Analyst

What We're Looking For:
Michael Baker International is seeking a Salesforce CRM System Analyst to support the design, configuration, and delivery of our Salesforce Sales Cloud platform.

This role will work closely with business stakeholders and technical teams to implement and optimize CRM processes across Accounts & Contacts, Lead Management, Opportunity lifecycle, Proposal Management, and Reporting & Analytics.

The ideal candidate combines functional knowledge of Sales Cloud with technical skills in configuration, data management, reporting, analytics, automation, integrations, and system maintenance & support.

What You'll Do:

CRM Configuration & Support


* Configure and maintain Salesforce Sales Cloud features including accounts, contacts, leads, opportunities, and forecasting.


* Assist in implementing proposal management workflows, approval processes, and automation using Salesforce tools.


* Support user administration, security settings, and sharing rules.

Business Analysis & Solutioning


* Gather and document business requirements for CRM enhancements and new features.


* Translate business needs into functional specifications and collaborate with developers for technical implementation.


* Conduct impact analysis and ensure alignment with CRM best practices.


* Contribute to the process, data migration, and system integration related to Mergers Acquisitions (M&As).

Integration & Data Management


* Support integrations between Salesforce and enterprise systems (Oracle ERP, Deltek, Outlook/Exchange, etc.).


* Assist with data migration, cleansing, and maintaining data quality standards.


* Work with middleware tools and APIs for basic integration troubleshooting.

Reporting & Analytics


* Build and maintain dashboards and reports for pipeline, forecasting, and sales performance.


* Collaborate with BI teams to ensure Salesforce data is available for enterprise analytics platforms like Power BI.

User Support & Training


* Provide day-to-day support for Salesforce users and resolve functional/technical issues based on the incident priority & criticality.


* Assist in user training and documentation for new features and processes, as necessary.

What You Need to Succeed:


* 5-7 years of experience with Salesforce Sales Cloud (other applications nice to have) in a techno-functional role.


* Hands-on experience in configuring Salesforce functionality, objects, workflows, validation rules, and reports.


* Good understanding of integrations (REST/SOAP APIs, middleware tools) and data management/migration activities/tools.


* Good knowledge of core CRM processes: accounts, contacts, leads, opportunities, and forecasting.


* Ability to work with cross-functional teams and communicate effectively with business and technical stakeholders.

Preferred Qualifications


* Experience in Engineering & Construction or project-based industries.


* Familiarity with Sale...