Vice President - Digital - Creative Experience

Essential Duties and Responsibilities:

- Stay current on emerging UX trends, tools, and best practices in digital and analog experience design.

Set creative and content vision tied to program outcomes.

- Establish strategic direction for sub-organization based on corporate and department strategy.

Present findings and design decisions to executives.

- Lead service design and research programs.

Establish UX and IA standards and accessibility governance.

- Direct content strategy and operations for accessible and branded content.

Oversee translation, transcription, and transcreation quality.

Manage SEO and programmatic media.

- Partner with other Digital VPs to co-create and deliver strategies and solutions.

- Lead multiple teams of Directors/Senior Managers, and Managers.

- Provide coaching and identify new opportunities for growth for direct reports.

Mentor Creative and UX Senior Directors and Directors, Service Designers, and Researchers.

Responsible for resource forecast, hiring, promotions, terminations, and performance management.

- Define solutions, pricing, and shape competitive positioning for both market development and RFI/P responses.

Present findings and design decisions to executives.

- Develop, implement, and maintain budgetary and resource allocation plans.

Budgeting and portfolio trade-offs, financial stewardship, and scenario planning.

- Perform quality reviews for large and/or complex initiatives.

Manage risks and issues, mitigation, and resolution.

- Communicate and influence senior exec leadership, stakeholders, vendors, and clients.

Produce high quality executive-ready messaging including presentations, briefs, memos.

- Perform vendor evaluation, governance, and contract negotiations.

- Typically leads multiple teams of directors/senior managers and/or managers.

Job Specific Essential Duties and Responsibilities:

- As VP, you will contribute to and communicate our creative and experience execution and delivery strategy, ensuring it aligns with our corporate and departmental goals.

- You will bring a deep understanding of customer experience (CX), employee experience (EX), user experience (UX), service design, and inclusive research - both quantitative and qualitative, ensuring every interaction we design is empathetic, data-informed, and focused on real needs.

- Your leadership will modernize our creative function by leveraging the skills and dedication of our current team, while thoughtfully introducing modern CX practices, integrating AI, adding new talent, and capabilities as needed.

We are committed to supporting the growth of our existing team as we evolve, and your guidance will help ensure our people and processes are future-ready, collaborative, and inclusive.

- In this role, you will develop and implement an operating model that advances creative innovation and efficiency while enabling long-term execution and seamless delivery across functions.

- A key initial focus will be to partner with your ...