(Remote) Sales Account Manager

A division of Harris, Cayenta is seeking an Account Manager.

The Account Manager is responsible for driving revenue growth, protecting and expanding customer relationships, and championing Cayenta’s reputation as a trusted, innovative CIS/ERP partner for public utilities.

This role balances new business development with account advocacy, ensuring customer success and contributing to a positive, community-oriented corporate culture.

This remote role location is open to candidates based in Canada or the United States.
Time zone is flexible, with the expectation to align working hours with customer requirements.
Up to 30% travel is required, including availability to travel within Canada, the United States, and the Caribbean.

A valid passport/visa is required for travel.

What your impact will be:

Revenue Growth & Business Development

Drive revenue growth to meet business targets through industry value-based initiatives, sharing responsibility equally with team members.

Identify, pursue, and close new sales opportunities within assigned territory, leveraging deep understanding of public utilities workflows and CIS/ERP solutions.

Develop and execute territory sales and identify and surface ideas for innovation and growth to the sales leadership and ELT based on patterns and industry demands.

Accurately forecast deal closing timelines and maintain up-to-date records in CRM systems.

Account Advocacy & Customer Success

Protect revenue and ensure the health of customer relationships by acting as an advocate for accounts and proactively resolving issues.

Execute quarterly business reviews with multiple stakeholders at each aligned account.

Maintain ongoing engagement with customers post-sale to ensure satisfaction and drive adoption of Cayenta solutions.

Establish and nurture a spectrum of relationships within customer organizations, especially at director and executive levels.

Demonstrate resilience and professionalism in challenging situations, proactively working to de-escalate tensions and restore positive relationships.

Ensure that customer concerns are addressed swiftly and constructively, maintaining Cayenta’s reputation for trust and reliability.

Solution Expertise & Issue Resolution

Maintain up-to-date knowledge of Cayenta’s evolving CIS/ERP solutions to provide front-line issue resolution and articulate value to clients.

Demonstrate command of product portfolio in presentations, proposals, and customer interactions.

Participate in industry conferences, user groups, and professional organizations to stay current and expand market knowledge.

Corporate Culture & Community Building

Contribute to a positive corporate culture rooted in internal and external community building.

Collaborate with team members and leaders to improve customer experience and foster a supportive, ethical, and innovative environment.

Champion Cayenta’s reputation for reliability, trustworthiness, and innovation, as measured by account retention and growth....