Customer Growth Renewals Manager

Tricentis has expanded rapidly since its founding in 2007.

Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world.

We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.

Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.

Tricentis’ Renewals Team is a critical part of our Customer Experience organization.

As a Customer Growth Renewals Manager, you will be a key contributor and part of a team of Renewals Managers located in our APAC region.

Your mission is to ensure customers receive an exceptional experience during the Renewal phase of their journey with Tricentis, while achieving company retention targets.

Responsibilities:


* Collaborate closely with Customer Growth Account Managers to understand client needs and develop renewal strategies based on data-driven insights in alignment with company initiatives.


* Assist with identifying and closing growth opportunities with success leveraging cross-functional teams.


* Provide management insights into renewal activities and engage them as needed to drive success.


* Address customer requirements and challenges, demonstrating strong account management skills to ensure timely renewals.


* Develop and execute negotiation strategies for contract renewals, optimizing terms and building trust with customers.


* Work with internal stakeholders across various departments to develop comprehensive renewal strategies, utilizing tools such as Asana, Power BI, and Salesforce.


* Adhere to internal processes and best practices in Opportunity forecasting, Data quality, and salesforce hygiene.


* Maintain a forecast of renewals within your territory, proactively identifying and mitigating risks.


* Participate actively in strategic account planning, focusing on public sector clients.

Required Skills/Experience:


* 3-5+ years of renewals, account management, or customer success experience


* Experience with the channel, distributors, and partner ecosystem. 


* Proven success in contract renewals, with a focus on negotiating terms.


* Experience managing complex, multi-year contracts.


* Proficiency in process management, financial analysis, and policy adherence.


* Familiarity with tools such as Salesforce CPQ, Excel, Asana, and Power BI.


* Ability to structure and assess problems and execute on high level directives
Strong written and verbal communication skills with experience engaging and partnering at all levels


* Excellent problem solving, project management, interpersonal and organizational skills


* Adaptability to changing priorities and organizational policies.


* Prior experience working with Public Sector & Large Enterprises a plus.

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